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Personalisation Terms and Conditions

Are you thinking of buying a personalised item from us?  Here is everything you need to know.

The General Stuff

Who makes them?
We do!  We don't make the raw materials used to create the charm, we are not metalworkers after all, but we do hand stamp all of the items in house and then construct the charm or keyring.  Each personalised item is hand stamped to order.

How long will it take for delivery if I order a personalised item?
Because the personalisation is a manual process  you need to allow time after you place your order for your item to be made.  

As the time taken to create a personalised item will vary depending upon demand, we display the current wait time for a personalised product on our website.  This time is a guide to how long you need to allow for us to make your product and is on top of the usual delivery schedule.  This affects ALL delivery methods so if you choose to pay extra for First Class or Express Delivery, we will use that service after we are ready to send your complete order.  

If you are in a desperate hurry, please contact us and we will see if we can accommodate your request.  As a general rule, do not expect same day dispatch for any item that contains a personalised product.  When you complete checkout and agree to our Terms and Conditions, you are agreeing that you understand this delay in dispatch and accept that we will not be dispatching your order until it has been created according to our estimated production time and is on top of our normal dispatch schedule.

What does it look like?
We stamp the lettering ourselves so they are personalised by a human not a machine.  This gives each piece a unique and individual look.  If you prefer a completely uniform and regular look, this may not be for you as you will need something like a machine engraved product.

Unless we specify with terms such as 'Silver Plated' or 'Fine Silver' descriptions of silver or gold mean the colour of the metal and not the type of metal used.  For example, a gold curved disc is not made of gold, it will be gold coloured metal such as brass.

Can I return a personalised product?
No, we are sorry but personalised items are exempt from our 30 Day Returns Policy and the Distance Selling Regulations.  Of course, you are welcome to return the product that the charm or keyring came with, you just can't return the personalised item itself.

I've received my item and it's got a mistake on it
We stamp exactly what you have input in the text box at the time you ordered.  Please check and double-check your text at time of ordering.  You will also receive a confirmation email when your order is placed and this gives you another opportunity to check that all details of your order are correct and as you expected.  If you discover you have made a mistake, please let us know as soon as you can.  Email would be best as it puts in writing what you want your text to say.  Failing that, please call us and we will make the correction.  

If you receive your item and only then discover you have a mistake in your text, we can correct it for you.  However, you will need to post us the original item back to us at your own cost plus pay the postage for us to send the corrected item to you.  The postage should be at Royal Mail Large Letter rates so should not be too expensive although we recommend you obtain and keep proof of posting.

Safety Stuff
Our personalised items are not toys and must be kept away from babies and children.  The small components offer a choking hazard and their shiny sparkly appearance will attract the attention of young children.  Never leave your baby or child unattended in reach of these items.

Free Charms on Changing Bags over £75
If you are buying a changing bag worth £75 or more you can claim a free personalised bag charm.  

You will receive one hand stamped bag charm which costs £7 if bought separately.  

Remember this will affect the speed at which you receive your order, so if you are in a hurry you may be better off not selecting a charm.  We reserve the right to withdraw this offer at any time.

If you decide you would like to return the bag that entitled you to the free charm, you can keep the charm and we will refund your bag in the usual way less £7 for the charm.  If you don't wish to do this you MUST return the charm with your returned bag for a full refund.

The charm offer is not retrospective.  This means you cannot buy a bag and then request a charm after your order has been placed.  It must be requested at the time you order.

If you need more specific information, please contact us using the form below.

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