HappyTags

HappyTag Production Time is Currently... TWO working days

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Delivery Options

Standard second class delivery to all UK addresses - FREE for orders £15 or more
To benefit from Free UK delivery, simply make your order value £15 or higher.  For orders less than £15, the delivery charge is only £1.99.  Orders using Standard Delivery will be posted in the normal second class post and should arrive within 7 days.  This is not a tracked service. 

Tracked 48 to all UK addresses - £2.95
We will send your order fully tracked using Royal Mail Tracked 48.  Royal Mail aim to deliver Tracked 48 parcels within three working days, although certain postcodes may take longer.  The delivery date is not guaranteed by Royal Mail.  You will receive a tracking number in your order despatch email so that you can track its progress through the Royal Mail system.

Tracked 24 to all UK addresses - £4.95
We will send your order fully tracked using Royal Mail Tracked 24.  Royal Mail aim to deliver Tracked 24 parcels within one working day, although certain postcodes may take longer.  The delivery date is not guaranteed by Royal Mail.  You will receive a tracking number in your order despatch email so that you can track its progress through the Royal Mail system.  As this is not a guaranteed next day service, if your order is absolutely required to arrive within one working day without fail, we recommend using our Express Delivery option.

Express Delivery to all UK addresses - £8.95
If you place your order before midday on a working day (ie Monday to Friday excluding Bank Holidays) you will receive your parcel the next working day.  You will receive a tracking number so that you can follow the progress of your parcel through the Royal Mail system.  A signature will be required upon delivery.

International Orders - calculated according to weight and value

Please read the detailed information below for our full delivery terms and conditions.
 

Delivery Terms & How to Order


Ordering a Personalised Item?  Please read this important information:

Because the personalisation is a manual process  you need to allow additional time after you place your order for your item to be made.  This affects ALL delivery methods so if you choose to pay extra for First Class or Express Delivery, we will use that service after we are ready to send your complete order.  If you are in a desperate hurry, please contact us and we will see if we can accommodate your request.  As a general rule, do not expect same day dispatch for any item that contains a personalised product.  When you complete checkout and agree to our Terms and Conditions, you are agreeing that you understand this delay in dispatch and accept that we will not be dispatching your order using our normal dispatch schedule.  The estimated production time for personalised items is displayed throughout our website.

 



Standard delivery to all UK addresses

Your order will be sent using Royal Mail Second Class post and should arrive within 3-5 working days after receipt of order, please allow 7 days before contacting us.  This is not a tracked service and we cannot guarantee a delivery date.  If your order is placed before midday and all items are in stock, we will endeavour to pack and dispatch your order on the same day.  We will contact you via e-mail or telephone to advise of any problems with your order.  For £2.95 you can choose to upgrade to Tracked 48, and for £4.95 you can select Tracked 24.


Express Delivery to UK addresses £8.95


Next working day for orders placed before midday.  Fully tracked service.  Conditions apply as below. 

You must order before midday for your parcel to be dispatched on the same working day.  Express Delivery orders placed after midday are deemed to be received the following working day. Our couriers do not operate on weekends and Bank Holidays, so please allow for this when placing an Express Delivery order.  For example, an order placed before midday on Friday using 24 hour delivery will be delivered on Monday, if it was placed after midday, it will arrive on Tuesday.  We use either Royal Mail or a courier for which a signature may be required.
 

International Orders

Shipping costs are based on weight and value.  If you put the items you would like to buy into your basket, you can see the total shipping cost before payment.   

There are also some restrictions specific to certain brands:

JuJuBe - we cannot ship to Singapore, Japan, Hong Kong or China
Storksak - we cannot ship to Australia or New Zealand
PacaPod - we can ship to the UK and Ireland only
 

Shipping Schedule

We ship Monday to Friday only and endeavour to dispatch all orders that are in stock within 24 hours of the order being placed.  Please note that orders placed on a Friday may not be shipped until the Monday.

Whilst we are happy to ship worldwide, our standard shipping and delivery charges apply to deliveries to the UK and Europe only. 



Ordering
When you have successfully placed your order, you'll be sent an automated email with your order details.  If there is a problem with your order, our initial contact will be via e-mail. We will wait one week for a response and will try one more time to contact you.  If after a further week we have not received a reply, we will assume your order is cancelled.

Please ensure you check your order details once you are returned to our website after making payment, or by using the automated e-mail confirmation.  We do not reinput or check addresses and it is therefore the consumer's responsibility to ensure the correct shipping address is supplied.  If Happybags sends an order in good faith to an address which subsequently is reported as incorrect we are not responsible for any losses that occur as a result of being unable to recover the parcel and Happybags will only offer a refund for the missing goods in the event the parcel is returned to us.  Orders can be made in one of 3 ways:

(1)  Credit/debit card or Paypal via our website.  Orders can be placed via our website 7 days a week, 24 hours a day.
(2)  Credit/debit card over telephonePlease call us on 01508 549922 to place your order over the telephone.

Happybags reserves the right to cancel and refund an existing order or refuse to accept any future orders for any reason such as, but not limited to, unreasonable customer behaviour including poor or abusive treatment of our staff, receipt of returned goods in an unsaleable condition, or repeated delivery issues.

Happybags
PO Box 3554
NORWICH
NR14 6WR