Ordering and Delivery

Ordering information

Orders can be placed via our website, this service is open 24 hours a day, 7 days a week. You can also telephone us on 01508 549922 (9am-4pm Monday to Thursday and 9am to 1pm Friday) to discuss any queries or place your order.

Happybags reserves the right to cancel and refund an existing order or refuse to accept any future orders for any reason such as, but not limited to, unreasonable customer behaviour including poor or abusive treatment of our staff, receipt of returned goods in an unsaleable condition, or repeated delivery issues.


Acceptance of your order

Once your order is placed you will receive an email to acknowledge receipt of your order.  Happybags will legally accept your order once the goods are dispatched.  You will receive a dispatch email to confirm our acceptance and dispatch of your order.

 

Order confirmation

When you have successfully placed your order, you’ll be sent an email with your order details. If there is a problem with your order, we will contact you to let you know as soon as possible.

Please ensure you check your order details once you are returned to our website after making payment, or by using the automated e-mail confirmation. We do not reinput or check addresses and it is your responsibility to ensure the correct shipping address is supplied.  If Happybags sends an order in good faith to an address which subsequently is reported as incorrect we are not responsible for any losses that occur as a result of being unable to recover the parcel and Happybags will only offer a refund for the missing goods in the event the parcel is returned to us.


Postage and Packing

We offer Second Class delivery as standard to all UK addresses.  Our delivery options are as follows:

Standard second class delivery to all UK addresses  – from Free
Delivery is free on all orders of £15 or more.  Orders using Standard Delivery will be posted in the normal second class post and should arrive within 7 days.  This is not a tracked service.

Tracked 48 to all UK addresses – £2.95
We will send your order fully tracked using Royal Mail Tracked 48.  Royal Mail aim to deliver Tracked 48 parcels within three working days, although certain postcodes may take longer.  The delivery date is not guaranteed by Royal Mail.  You will receive a tracking number in your order despatch email so that you can track its progress through the Royal Mail system.

Tracked 24 to all UK addresses – £4.95
We will send your order fully tracked using Royal Mail Tracked 24.  Royal Mail aim to deliver Tracked 24 parcels within one working day, although certain postcodes may take longer.  The delivery date is not guaranteed by Royal Mail.  You will receive a tracking number in your order despatch email so that you can track its progress through the Royal Mail system.  As this is not a guaranteed next day service, if your order is absolutely required to arrive within one working day without fail, we recommend using our Express Delivery option.

Express Delivery to all UK addresses – £8.95
If you place your order before midday on a working day (ie Monday to Friday excluding Bank Holidays) you will receive your parcel the next working day.  You will receive a tracking number so that you can follow the progress of your parcel through the Royal Mail system.  A signature will be required upon delivery.

International Orders
We ship to most countries around the world.  Postage costs are calculated on the value and weight of your order.  If your order is under £45 you will be offered two shipping options – Untracked Airmail or International Tracked.   Please be aware if you choose Untracked Airmail we will not be able to let you know the progress of your order through the mail system.  Orders over £45 will be sent using a Tracked Service only.

Please be aware some brands do not allow us to ship to certain countries.  We do not ship to the USA or Canada due to product liability insurance restrictions.

Personalised Products
Please note that personalised products such as the name tags for bags have a production time displayed.  This time is what we estimate it will take for your tag to be ready to post once your order has been received.  This time is in addition to the delivery estimates so for example, if you choose Express Delivery and the tag takes two days to make, it will be two days before we can post your item to you, although we will use the service you have paid for.