I bought this bag for my sister as she really want it, so I ordered it on the Wednesday and it came on the Thursday,the gentleman on the phone was really nice and helpful too. Every time I see my sister she thanks me for getting it her and says it's brilliant, she can get everything she needs in it for her new born and some extras for her toddler. So thank you happybags for your speedy service, if You'd have seen the look on my sisters face when she opened, she was over the moon!!